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Customer Warranty Information

Learn about Mercury's "Best Warranty on the Planet!"
Limited Warranty: Mercury Floor Machines, Inc. warrants new equipment against defects in material and workmanship under normal use and service to the original purchaser. Any statutory implied warranties, including any warranty of merchantability or fitness for a particular purpose, are expressly limited to the duration of this written warranty. Mercury Floor Machines, Inc. will not be liable for any other damages, including but not limited to indirect or special consequential damages arising out of or in connection with the furnishing, performance, use or inability to use the machine. This remedy shall be the exclusive remedy of the purchaser. The warranty period is subject to the conditions stated below. 

5-Years Motor and Gearbox, 1-Year Service Labor: Mercury Floor Machines, Inc. warrants electric motors and transmission gearboxes on all Mercury floor machines to be free from defects in material and workmanship, under normal use and service for five (5) years to the original purchaser. Parts replaced or repaired under this warranty are warranted for the remainder of the original warranty period. Service labor charges are covered for one (1) year from the date of purchase, when performed by a Mercury-authorized service provider. Freight charges to and from this service provider will be covered for ninety (90) days from the purchase date. After this (90) day period, these freight charges will be paid by the equipment owner. Travel expenses are not covered.

Machine Wear Items on All Machines
Critical Wear Items: such as bearings, capacitors, clutches, pulleys, rectifiers, relays, switches, wheels, tires and casters are warranted for manufacturing defects for one (1) year from the purchase date.

Normal Wear Items: such as belts, brushes, bumpers carbon brushes, cords, finishes, squeegees, actuating cables and gaskets are warranted for manufacturing defects for ninety (90) days from the purchase date. 

All waranties of motors and associated components will be voided: if the machine is used as a floor sander; if the machine is services by anyone other than a Mercury-authorized service provider; if the machine is mechanically modified; or if the machine is misused or abused.

The warranty starts on the purchase date by the original purchaser from an authorized Mercury Floor Machines, Inc. distributor, subject to proof of purchase. The Machine Registration Form must be completed online at the time of purchase. If proof of purchase cannot be identified, the warranty start date is ninety (90) days after the date of sale to an authorized Mercury Floor Machines, Inc. distributor.

 

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